MacBook Pro Keyboard Replacement for Sticky Keys

If you own a MacBook Pro and are experiencing issues with sticky keys, you’re not alone. Apple has identified a problem with certain MacBook, MacBook Air, and MacBook Pro models where the keyboard may exhibit unexpected behaviors such as repeating letters, missing characters, or keys feeling “sticky” or unresponsive.

This can be frustrating and impact your productivity. Luckily, there are solutions available to resolve this issue. One option is to take advantage of Apple’s keyboard replacement program for eligible models. Apple and Apple Authorized Service Providers offer free keyboard replacement services to address these sticky key problems.

Whether it’s a MacBook Pro or another eligible model, the first step is to check if your device is included in the program. You can easily do this by going to the Apple menu and selecting “About This Mac” to identify your MacBook model. Apple provides a list of eligible models on their website, so you can quickly determine if your MacBook qualifies for a keyboard replacement.

If your MacBook is eligible, you have the choice of various service options provided by Apple. Your MacBook will be examined to verify eligibility and determine the type of service needed. This may involve the replacement of one or more keys or the entire keyboard. The turnaround time for the service may vary depending on the type of service required and the availability of replacement parts. It’s important to note that if your MacBook has any other damage, it may need to be repaired before the keyboard replacement, and there may be a cost associated with the repair.

Alternatively, if you prefer to try and fix the sticky keys issue yourself, there are DIY steps you can take. We recommend cleaning the keyboard using the proper techniques. This may help resolve the problem without the need for a full keyboard replacement. However, it’s important to exercise caution and follow the correct procedures to avoid causing further damage.

Regular cleaning and maintenance can also help prevent sticky keys in the future. Taking care of your MacBook keyboard will ensure its longevity and optimal performance. If the issue persists or there is further damage to the keyboard, it is recommended to seek professional assistance from Apple or an Apple Authorized Service Provider.

Remember, if you’re experiencing sticky keys on your MacBook Pro, there are options available for keyboard replacement or DIY cleaning. Apple provides free keyboard replacement services for eligible models, and you can also try cleaning the keyboard yourself using the proper techniques.

Eligible Models for Keyboard Replacement

To determine if your MacBook is eligible for the keyboard replacement program, you can go to the Apple menu > About This Mac and check the model. The eligible models include various MacBook, MacBook Air, and MacBook Pro models released from 2015 to 2019. Please refer to the list provided by Apple to see if your model is included.

Here are some of the eligible models for keyboard replacement:

MacBook	MacBook Air	MacBook Pro
MacBook (Retina, 12-inch, Early 2015)	MacBook Air (11-inch, Early 2015)	MacBook Pro (13-inch, 2015)
MacBook (Retina, 12-inch, Early 2016)	MacBook Air (13-inch, Early 2015)	MacBook Pro (15-inch, 2015)
MacBook (Retina, 12-inch, 2017)	MacBook Air (11-inch, 2015)	MacBook Pro (13-inch, 2016)
MacBook (Retina, 12-inch, 2018)	MacBook Air (13-inch, 2017)	MacBook Pro (15-inch, 2016)
MacBook (Retina, 12-inch, 2019)	MacBook Air (Retina, 13-inch, 2018)	MacBook Pro (13-inch, 2017)
	MacBook Air (Retina, 13-inch, 2019)	MacBook Pro (15-inch, 2017)
		MacBook Pro (13-inch, 2018)
		MacBook Pro (15-inch, 2018)
		MacBook Pro (13-inch, 2019)
		MacBook Pro (15-inch, 2019)

For a complete list of eligible models, please visit the Apple support website.

Now that you know if your MacBook is eligible, let’s move on to the service process for keyboard replacement.

Service Process for Keyboard Replacement

If your MacBook is eligible for the keyboard replacement program, you can choose one of the service options provided by Apple. Your MacBook will be examined to verify eligibility and the type of service needed. This may involve the replacement of one or more keys or the entire keyboard. The turnaround time for the service may vary depending on the type of service required and the availability of replacement parts. If your MacBook has any other damage, it may need to be repaired before the keyboard replacement, and there may be a cost associated with the repair.

Apple offers a seamless and efficient service process for MacBook keyboard replacement. Once you have confirmed your eligibility, you can proceed with the following steps:

1. Contact Apple Support or visit an Apple Authorized Service Provider to schedule a keyboard replacement appointment.
2. Bring your MacBook to the designated service location at the appointed time.
3. Apple technicians will examine your MacBook to determine the service needed. This may involve testing the keys, assessing the overall condition of the keyboard, and identifying any additional damage.
4. If the keyboard requires replacement, Apple technicians will carefully remove the faulty keys or the entire keyboard, depending on the extent of the issue.
5. The replacement keyboard, which is genuine Apple hardware, will be installed with precision and expertise.
6. After the keyboard replacement, thorough testing will be conducted to ensure that all keys function properly.
7. Your MacBook will be returned to you in optimal condition, with the sticky keys issue resolved.

Please note that the actual service process may vary depending on the specific service provider and the models being serviced. It’s always recommended to consult with Apple or an Apple Authorized Service Provider for precise instructions tailored to your MacBook model and location.

Having your MacBook keyboard replaced by Apple ensures high-quality service, genuine replacement parts, and peace of mind. Letting professionals handle the repair guarantees that your MacBook will be restored to its original functionality and performance.

Not only will you have a fully functional keyboard, but you’ll also be able to enjoy the enhanced typing experience that comes with a brand new keyboard assembly. Say goodbye to sticky keys and hello to smooth, responsive typing!

DIY Steps for Cleaning Sticky Keys

If you prefer to try to fix the sticky keys issue yourself, you can follow these steps:

1. Turn off your MacBook and unplug it.

2. Dip a q-tip in isopropyl alcohol and wipe around each sticky key.

   Cleaning Sticky Keys

3. Use a toothpick to remove crumbs or debris from under the keys.

4. Test the keys and if they are still sticky, use a spudger or plastic opening tool to pry off the sticky keys.

   DIY Steps

5. Be careful not to damage the keyboard.
6. If you remove the white plastic pieces called key carriers, make sure to align and reattach them properly.
7. You can also soak the keys in warm soapy water, wipe the keyboard with alcohol, and then reattach the keys.

Proper Cleaning Technique for MacBook Keyboard

If you want to clean your MacBook keyboard properly, follow these steps:

1. Make sure the straw is securely attached to a can of compressed air.
2. Turn off your laptop and unplug it.
3. Turn your laptop upside down and tap lightly to remove loose debris.
4. Hold your MacBook at a 70-degree angle and spray the compressed air in a zigzag pattern across the keyboard. Start from the top left key and end at the bottom right key. Repeat this step on the left side and right side of the keyboard.
5. Use a small vacuum tool to remove visible crumbs and wipe down the keys with an electronic cleaning wipe. Avoid spraying liquids directly on the keyboard.

Conclusion

If you have experienced sticky keys on your MacBook, there are options available for keyboard replacement or DIY cleaning. Apple offers free keyboard replacement services for eligible models, and you can also try cleaning the keyboard yourself using the proper techniques. Regular cleaning and maintenance can help prevent sticky keys and keep your MacBook keyboard in good condition. If the issue persists or there is further damage to the keyboard, it is recommended to seek professional assistance from Apple or an Apple Authorized Service Provider.

FAQ

How can I determine if my MacBook is eligible for the keyboard replacement program?

To determine if your MacBook is eligible for the keyboard replacement program, you can go to the Apple menu > About This Mac and check the model. The eligible models include various MacBook, MacBook Air, and MacBook Pro models released from 2015 to 2019. Please refer to the list provided by Apple to see if your model is included.

What service options are available for the keyboard replacement program?

If your MacBook is eligible for the keyboard replacement program, you can choose one of the service options provided by Apple. Your MacBook will be examined to verify eligibility and the type of service needed. This may involve the replacement of one or more keys or the entire keyboard. The turnaround time for the service may vary depending on the type of service required and the availability of replacement parts. If your MacBook has any other damage, it may need to be repaired before the keyboard replacement, and there may be a cost associated with the repair.

Can I clean the sticky keys issue on my MacBook myself?

If you prefer to try to fix the sticky keys issue yourself, you can follow these steps: 1) Turn off your MacBook and unplug it. 2) Dip a q-tip in isopropyl alcohol and wipe around each sticky key. Use a toothpick to remove crumbs or debris from under the keys. 3) Test the keys and if they are still sticky, use a spudger or plastic opening tool to pry off the sticky keys. Be careful not to damage the keyboard. 4) If you remove the white plastic pieces called key carriers, make sure to align and reattach them properly. 5) You can also soak the keys in warm soapy water, wipe the keyboard with alcohol, and then reattach the keys.

What is the proper technique for cleaning my MacBook keyboard?

If you want to clean your MacBook keyboard properly, follow these steps: 1) Make sure the straw is securely attached to a can of compressed air. 2) Turn off your laptop and unplug it. 3) Turn your laptop upside down and tap lightly to remove loose debris. 4) Hold your MacBook at a 70-degree angle and spray the compressed air in a zigzag pattern across the keyboard. Start from the top left key and end at the bottom right key. Repeat this step on the left side and right side of the keyboard. 5) Use a small vacuum tool to remove visible crumbs and wipe down the keys with an electronic cleaning wipe. Avoid spraying liquids directly on the keyboard.

What should I do if the sticky keys issue persists or there is further damage to the keyboard?

If you have experienced sticky keys on your MacBook, there are options available for keyboard replacement or DIY cleaning. Apple offers free keyboard replacement services for eligible models, and you can also try cleaning the keyboard yourself using the proper techniques. Regular cleaning and maintenance can help prevent sticky keys and keep your MacBook keyboard in good condition. If the issue persists or there is further damage to the keyboard, it is recommended to seek professional assistance from Apple or an Apple Authorized Service Provider.