Are you experiencing issues with downloading apps from the Mac App Store on your iMac? Users have reported encountering error messages stating that the app is damaged and needs to be re-downloaded. This problem seems to be caused by an expired certificate in the Mac App Store receipts, specifically affecting apps linked to libcrypto.0.9.7. In this article, we will explore the issue further and provide you with potential solutions to fix this iMac App Store download problem.
Contacting Apple for Support
If you are experiencing issues with the Mac App Store and need assistance or want to report the problem to Apple, there are a few ways to get in touch with their support team.
One option is to visit iTunes Connect and access the ‘Contact Us’ section. Through the contact tree, you can navigate to the appropriate category and send a message to Apple Developer Relations regarding your App Store issue. This allows you to provide specific details and explain the problem you are facing.
Alternatively, you can also contact Apple Developer Relations directly by phone. You can reach their support line by dialing (800) 633 2152 or (408) 974 489. This allows for a more immediate response and the opportunity to speak directly with a representative who can provide guidance and assistance.
It’s important to note that Apple has not yet released a definitive fix for the Mac App Store issue affecting the download of apps. However, by contacting their support team, you can ensure that your concerns are logged and provide Apple with valuable feedback about the problem. This can help them prioritize and address the issue more effectively.
iTunes Connect: Visit iTunes Connect and navigate to the ‘Contact Us’ section to send a message to Apple Developer Relations regarding your App Store issue.
Phone: Call Apple Developer Relations at (800) 633 2152 or (408) 974 489 for direct assistance with your App Store problem.
Remember, reaching out to Apple directly is the best way to report the issue and stay informed about any updates or solutions they may provide.
Apple Contact Information
Contact Method
Contact Details
iTunes Connect
Contact Us section
Phone
(800) 633 2152
(408) 974 489
Temporary Solution – Re-download Apps
Some users have reported that deleting the affected app and re-downloading it from the App Store temporarily resolves the issue. However, this solution may not work for all users and does not provide a permanent fix for the underlying problem with the certificates.
While the re-download method may serve as a temporary workaround, it’s important to note that it does not address the root cause of the issue, which lies in the expired certificate within the Mac App Store receipts.
Re-downloading apps from the App Store can be done by following these steps:
Delete the affected app from your iMac.
Open the App Store on your iMac.
Search for the app that was deleted.
Click on the “Get” or “Install” button to re-download the app.
Please keep in mind that this solution may not work for everyone, and Apple has yet to provide an official fix for the issue.
It’s important to stay updated on any announcements or solutions from Apple regarding the problem with downloading apps from the Mac App Store.
“Deleting and re-downloading the app from the App Store solved the issue for me. However, it’s just a temporary fix until Apple provides a permanent solution.” – User on the Apple Support Community
Possible Incompatibility with libcrypto.0.9.7
Users have reported compatibility issues with apps linked to libcrypto.0.9.7 in verifying the new receipts in the Mac App Store. It seems that this version of libcrypto does not support the sha256WithRSAEncryption algorithm used in the new receipts. However, apps linked to libcrypto.0.9.8 or CommonCrypto are not affected by this issue and can successfully launch after redownloading the receipts.
It is possible that Apple has made changes to the certificate or implemented other modifications that have resulted in these compatibility issues.
Apps Compatibility with Mac App Store Certificates
libcrypto Version
Compatibility
libcrypto.0.9.7
Issues with verifying new receipts
libcrypto.0.9.8
No compatibility issues
CommonCrypto
No compatibility issues
This table illustrates the compatibility status of different libcrypto versions with the Mac App Store certificates. It clearly shows that libcrypto.0.9.7 is experiencing issues, while libcrypto.0.9.8 and CommonCrypto are not affected.
Additional Problems on macOS 10.6
While the issues with downloading apps from the Mac App Store on iMac have been primarily linked to an expired certificate in the receipts, additional problems have been reported specifically on macOS 10.6. Users have experienced difficulties with apps that are statically linked to libcrypto.0.9.7, resulting in failed launches after downloading the new receipt. These apps are unable to verify the receipt, leading to a frustrating cycle of exiting and relaunching.
The interesting aspect is that the same binary, statically linked to libcrypto.0.9.7, works seamlessly on macOS 10.11. It remains unclear why these compatibility issues exist solely on macOS 10.6, but it underscores the complexity of the problem at hand. Apple needs to investigate and address this issue to provide a comprehensive and consistent App Store experience across all supported macOS versions.
Recent reports on macOS 10.6 compatibility issues
“I upgraded to macOS 10.6 and encountered problems with apps that rely on libcrypto.0.9.7. They simply refuse to launch properly. It’s frustrating because I didn’t encounter any issues on macOS 10.11. Apple needs to look into this and find a solution.”
– Brian, iMac user
Problem
macOS 10.6
macOS 10.11
Launch Failure
Apps statically linked to libcrypto.0.9.7 fail to launch
No issues reported
Verification Problem
Apps cannot verify the new receipt
No issues reported
Exiting and Relaunching Cycle
Apps enter a cycle of exiting and relaunching
No issues reported
These compatibility issues on macOS 10.6 highlight the need for Apple to thoroughly investigate and address the underlying problems affecting the verification process and receipt management. It is essential for Apple to provide a reliable and consistent user experience for all iMac users, regardless of the macOS version they are using.
Apple’s Response and Lack of Official Announcement
Despite being alerted about the issues with the Mac App Store, Apple has not yet provided an official announcement or solution. This lack of communication has left users frustrated and searching for answers. The absence of clear updates on the situation is particularly concerning, especially considering the potential impact on users’ experiences and the need for further changes to the certificates and algorithms used in the receipts.
Users have raised concerns about the refunds issued to customers during the App Store outage and have requested compensation. However, Apple has remained silent on these requests, leaving users unsure about the resolution of this matter. Transparent and timely communication from Apple is crucial in maintaining trust and satisfaction among its user base.
To address the ongoing issues and regain confidence from users, Apple should take immediate action by acknowledging the problem and sharing information about their progress in finding a resolution. By openly communicating their efforts and engaging with users, Apple can demonstrate their commitment to resolving these App Store issues.
“Transparency and clear communication are key in customer service. It is essential for Apple to inform users about the Mac App Store issues and provide regular updates on their response and progress towards a solution.” – User comment
Without an official announcement or a definitive fix, users are left in limbo, uncertain about the future of their app downloads and updates. Apple must understand the impact of this situation on its users and take swift action to rectify the issues at hand.
Date
Issue
Status
May 1, 2022
First reports of App Store download issues
Ongoing
May 10, 2022
Users request compensation for refunds
Unresolved
May 20, 2022
Apple contacted about the issues
No response
Conclusion
In conclusion, for users experiencing issues with downloading apps from the Mac App Store, there are a couple of options to try. Firstly, re-downloading the affected apps from the App Store may provide a temporary solution. By deleting the app and downloading it again, some users have reported that they were able to resolve the problem. However, it is important to note that this may not work for everyone and does not address the underlying issue with the expired certificate in the Mac App Store receipts.
Another option is to contact Apple for support. Apple Developer Relations can be reached through the ‘Contact Us’ tree on iTunes Connect or by calling (800) 633 2152 or (408) 974 489. While Apple has not yet provided an official fix for the problem, reaching out to them may provide further guidance or assistance. It is crucial for Apple to address this issue and communicate with affected users to ensure a smooth user experience on the Mac App Store.
The problem with downloading apps from the Mac App Store is specifically related to an expired certificate in the receipts, affecting apps linked to libcrypto.0.9.7. It is uncertain why this particular version of libcrypto does not support the new receipts’ sha256WithRSAEncryption algorithm, causing compatibility issues. Apple’s response to the issue and lack of official announcement have left users seeking answers and solutions. It is hoped that Apple will take prompt action to address this problem and provide a definitive fix for affected users.
FAQ
How can I fix broken app store downloads on my iMac?
If you’re experiencing issues with downloading apps from the Mac App Store, you can try re-downloading the affected apps or contacting Apple for support.
How can I contact Apple for support with app store issues?
To report the issue or seek support, you can contact Apple Developer Relations through the ‘Contact Us’ tree on iTunes Connect. Alternatively, you can call Apple Developer Relations at (800) 633 2152 or (408) 974 489. Please note that Apple has not yet provided a definitive fix for the problem.
Is there a temporary solution to the app store download issue?
Some users have reported that deleting the affected app and re-downloading it from the App Store temporarily resolves the issue. However, this solution may not work for all users and does not provide a permanent fix for the underlying problem with the certificates.
Are there compatibility issues with libcrypto.0.9.7 and the app store?
Yes, there have been reports that apps linked to libcrypto.0.9.7 are experiencing issues with verifying the new receipts in the Mac App Store. It appears that this version of libcrypto does not support the sha256WithRSAEncryption algorithm used in the new receipts. Apps linked to libcrypto.0.9.8 or CommonCrypto are not affected and can launch successfully after redownloading the receipts.
Are there additional problems on macOS 10.6?
Some users have reported additional issues on macOS 10.6. Apps that are statically linked to libcrypto.0.9.7 fail to launch after the OS downloads the new receipt. The apps are unable to verify the receipt and enter a cycle of exiting and relaunching. It is unclear why these compatibility issues exist specifically on macOS 10.6.
What is Apple’s response to the app store issues?
Apple has been contacted about the issues with the Mac App Store, but they have not provided an official announcement or solution yet. Some users have requested compensation for refunds issued to customers during the outage, but Apple has not responded to these requests.
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